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Terms & Conditions

Terms & Conditions

By booking an appointment with us, you agree to the following terms:

Bookings

  • - All appointments must be booked in advance
  • - Your booking is confirmed once payment or deposit is received (if applicable)


Cancellations & No-shows

  • - We require at least 24 hours’ notice for cancellations or rescheduling
  • - Late cancellations or no-shows may result in a charge or loss of session


Late arrivals

  • - If you arrive late, your session may be shortened to avoid impacting other clients
  • - Full session fees still apply


Health information

  • - Clients must complete a health form before treatment
  • - It is your responsibility to provide accurate and up-to-date medical information
  • - We reserve the right to refuse treatment if it is deemed unsafe


Vouchers & promotions

  • - Vouchers are valid for the stated period only
  • - They are non-refundable and non-exchangeable

Packages & Prepaid Sessions

  • - Packages and prepaid session passes are purchased as a commitment to a course of sessions and are not refundable simply because a client changes their mind or decides not to complete the remaining sessions.
  • - Unused sessions may be transferred to another person, subject to that person completing the relevant health screening form and being considered suitable for the service.
  • - Transferred sessions retain the original package conditions and any applicable expiry date.
  • - Where Repure Wellness is unable to provide the purchased service, or where a refund or other remedy is required by law, the client’s statutory rights will apply.
  • - Nothing in these Terms & Conditions affects your statutory consumer rights.

    • Appointment Availability

    • - All appointments are subject to Repure Wellness opening hours and appointment availability.
    • - The purchase of a package or prepaid session pass does not guarantee availability on a particular day, date or at a particular time.
    • - Clients are responsible for booking their sessions at times available within our published appointment hours.
    • - A client’s personal availability, work commitments, travel, family commitments or inability to attend the appointment times offered by Repure Wellness do not, by themselves, constitute grounds for a refund of a package or prepaid sessions.
    • - Where a client is unable to use their remaining sessions, they may request to transfer them to another suitable person in accordance with our Transfer Policy.
    • - Repure Wellness may occasionally amend its opening hours. We will continue to provide reasonable opportunities for clients to use purchased sessions.

      Personal and Discretionary Discounts

      - Any family, friends, goodwill or discretionary discount is granted to the individual named at the time of purchase and does not create an ongoing entitlement to the same discount.

      - Personal discounts are not automatically transferable to another person.

      - Where Repure Wellness agrees to transfer a discounted package or credit to another person, the transfer will be based on the actual amount paid and the current standard price of the service, unless Repure Wellness agrees otherwise.

      - Any previous discretionary discount offered to another person does not guarantee that the same discount will be available on future purchases.


      Competitions & prizes

      • - Prizes have no cash value and are generally non-transferable
      • - Exceptions may be made at our sole discretion with prior approval


      Liability

      • - Treatments are provided in good faith based on the information you provide
      • - We are not liable for any issues arising from undisclosed medical conditions